United States: Free standard shipping.
Canada: $25 USD for Standard shipping.
All items are shipped from Australia via DHL Express. This service is generally 6 business days door-to-door, but due to Covid-19 there may be some additional delays, we thank you for your patience.
Please note: Canadian customers will be charged import duties according to Canadian tax laws. Please check with your local postal service for more information about taxes applicable for purchases shipped to Canada from USA.
VESTIRSI is not liable to pay for any duties or taxes on behalf of the customer.
CONFIRMATION + TRACKING
A shipping confirmation email from VESTIRSI with your unique tracking number will be sent once your order is dispatched which will enable you to track your order if you would like to see its progress or ETA.
You will be required to sign for your delivery. VESTIRSI cannot be held liable for any lost or stolen packages.
If you have not received your items within 7 business days please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
REFUNDS, EXCHANGES + RETURNS
1) CHANGE OF MIND EXCHANGES
- VESTIRSI does not offer refunds for change of mind, so please choose your bag carefully.
- If you change your mind about your bag, please contact us within 7 days of it arriving to you and we will provide you with the paperwork required to complete an exchange.
- If more than 7 days have passed since you received your bag, unfortunately we are unable to offer a refund or exchange.
- You are eligible for an exchange if the following criteria are met:
- If you emailed us within 7 days of receiving your bag
- If your bag is returned to us within 14 days of its arrival to you
- If your bag is returned with the correct paperwork
- If your bag is returned to us unmarked, unused and undamaged
- If your bag is in its original VESTIRSI dustbag
- If the above criteria are met, you are eligible to exchange your bag for:
- another VESTIRSI bag, or
- a VESTIRSI gift card (see more information about gift cards below.)
- If you exchange your bag for a bag of greater value:
- you will be issued a PayPal request for the difference owing
- If you exchange your bag for a bag of lesser value:
- the remaining amount owing to you will be issued to you in a gift card.
2) SHIPPING COSTS OF EXCHANGES
- Shipping costs for exchanges and returns are the responsibility of the customer and are non-refundable.
- When returning your VESTIRSI bag, it is advisable to use registered post as we cannot be held liable for any parcels lost in the mail.
- VESTIRSI does not offer free shipping on Change of Mind Exchanges. So, if you decide to exchange your bag for another style, you will be charged the fee of shipping your new bag to you, from our Warehouse in Victoria. You will be sent a PayPal request for the shipping fee which will be calculated based on your location and its proximity to our warehouse. Once this shipping fee (and any other amounts owing) are paid, your new bag will be shipped to you.
3) FAULTY ITEMS
- If you believe you have received a faulty item, please contact us within 7 days of receiving it and we will be happy to assist you.
- If your item is clearly faulty, you have two options
- Return it and swap it for a new bag of the same style, or
- Return it and request a refund
- To submit a claim for an exchange or refund for a faulty item the below conditions must be met
- You must contact us within 7 days of receiving your bag,
- You must provide proof of purchase
- You must provide photographic evidence of the fault.
- If the VESTIRSI team have accepted your claim, you must then ensure the bag is:
- Returned to us within 14 days of its arrival to you
- returned with the correct paperwork provided to you by VESTIRSI
- returned to us unmarked, unused and undamaged
- still in its original VESTIRSI dustbag.
- Please note refunds are only offered if there is a clear fault with the bag
- The following do not quality as faults
- Too heavy
- Too big
- Too small
- Strap length
- Material preference
- Looks different to images
- Natural marks in the grain of the leather, not including scratches.
- If you meet the above criteria and are issued a refund:
- Your refund will be issued once our warehouse team have received and inspected your bag.
- Your refund will be credited to your original payment method.
4) SHIPPING COSTS OF FAULTY ITEMS
- Shipping costs for the return of obviously faulty items will be paid by VESTIRSI and you will be emailed a shipping label to attach to your box.
- If you decide to swap your bag for another bag, your new bag will be shipped to you free of charge.
5) GIFT CARDS
- Gift cards are valid for 365 days
- Gift cards are non-refundable
- Gift cards cannot be used to purchase another gift card
6) SALE ITEMS
- Please note there are no exchanges, returns or refunds on sale items for any reason.
For any other questions please contact as at email@example.com and we’ll get back to you ASAP.