RETURNS 

To return your order, please enter your details below:

START RETURN

To return your order, please enter your order number and email above.

Once you've submitted your information in the Returns Portal you will be provided with a DHL returns label. 

Please submit your return within 30 days of your order arriving to you. If more than 30 days have passed since you received your order, unfortunately, we are unable to offer process your return. (This will be extended to 60 days over the Christmas gifting period for bags purchased during November and December.)

Returns are subject to a $30USD return shipping and handling fee, which will be deducted from your refund. This fee is waived for exchanges.

We only accept returns, in the same condition in which you received them. All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with tags and protective film and protective paper still attached on the hardware. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging. We reserve the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued.

Once your item arrives back to our warehouse, please allow up to 7 business days for your return to be processed. This may extend to 10-14 business days during sale and busy trade periods. Thank you for your patience.

For refunds, funds should appear in your bank account/credit card within 5-10 business days of being processed. Funds will be returned to the original form of payment. 

 

RETURNS ON ITEMS BOUGHT DURING SALE

You may return your item(s) bought during a Sale or Black Friday promotional period.

Please note while we can offer returns on full priced items bought during a sale, this returns policy does not apply to 'Outlet' or 'Slightly Imperfect' products. Please see below.

 

RETURNS ON 'OUTLET' or 'SLIGHTLY IMPERFECT' ITEMS

Please note all purchases of 'Outlet' or 'Slightly Imperfect' items are final and there are no exchanges, returns or refunds on these items for any reason.

 

GIFT CARDS

Gift cards are valid for 365 days. Gift cards are non-refundable. Gift cards cannot be used to purchase another gift card.

 

All orders processed online constitute an agreement to these policies, terms and conditions.